Shipping & Returns
Shipping Policy
- Pre-orders: Free standard shipping within the continental United States. No code needed.
- Orders under $30: $5 flat-rate shipping within the continental United States.
- Orders $30 and over: Free standard shipping within the continental United States.
- Carriers: We ship via USPS and other major carriers. You'll receive a tracking number by email once your order is on its way.
- Estimated delivery: 5–7 business days after shipment. Expedited shipping available.
Return Policy
- 100% Money-Back Guarantee
- We bake happiness into every bag. If you or your horse isn't completely satisfied, we'll refund you in full. No return necessary.
- How to request: Email refund@winninghearts.com within 30 days of your delivery date with your order number, your reason for return, and, if used, confirmation that the product was prepared and delivered as directed.
- Refund method: We'll refund your original payment method.
- Processing time: Allow 5–10 business days for the funds to appear in your account.